Our Policies

We deliver across Uganda within 3 to 7 business days. Orders placed before 2:00 PM are processed the same day. The delivery fee is clearly shown at checkout before you complete your order — no hidden charges, ever.

Our delivery network covers major towns and districts across Uganda, including Kampala, Entebbe, Jinja, Mbarara, Gulu, Fort Portal, Mbale, Masaka and many more. We are continuously expanding our coverage to reach every corner of the country.

• Delivery fee is calculated based on your location and displayed before payment.
• You will receive a notification when your order has been dispatched.
• Our delivery partners handle your items with care — fragile items are specially packaged.
• For bulk or oversized orders, our team will contact you directly to arrange delivery.
• Same-day delivery may be available in select Kampala areas subject to vendor confirmation.

If you're not happy with your item, you can return it within 7 days of delivery for a full refund or exchange. Just contact us on WhatsApp and we'll guide you through the process. Products must be unused and in their original packaging.

We take every return request seriously and aim to process refunds within 3 to 5 business days once the returned item has been received and inspected by the vendor. Your satisfaction is our priority and we work hard to resolve every issue fairly.

• Contact us on WhatsApp within 7 days of receiving your order to initiate a return.
• Take clear photos of the item and any damage before sending it back.
• Refunds are issued to your original payment method or as store credit, your choice.
• Return shipping costs are covered by DropStore if the item was damaged or incorrect.
• For perishable goods (food, fresh produce), returns must be requested within 24 hours of delivery.
• Customised or personalised items may not be eligible for returns unless faulty.

We respect your privacy. We collect only the information needed to process your orders — your name, contact details, and delivery address. We never share or sell your data to third parties. Your payment details are handled securely by our trusted payment partners.

DropStore is committed to protecting the personal information of all users on our platform. This policy explains what data we collect, why we collect it, how we use it and the rights you have over your information.

• What we collect: Name, email address, phone number, delivery address and order history.
• Why we collect it: To process orders, verify vendor identities, send delivery notifications and provide customer support.
• Payment security: Card and mobile money payments are processed by certified payment gateways. DropStore never stores your full payment credentials.
• Cookies: We use only essential cookies to keep you logged in and improve site performance. We do not use tracking or advertising cookies.
• Your rights: You may request to view, update or delete your personal data at any time by contacting our support team.
• Data retention: We retain your account data for as long as your account is active. Inactive accounts may be removed after 24 months.
• Third-party links: Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

We regularly review and update this Privacy Policy to reflect changes in our practices and legal requirements. Continued use of DropStore after any update constitutes your acceptance of the revised policy.